Complimentary Travel Insurances
International Travel Insurance
Summary of cover
International Travel Insurance covers you for up to three consecutive months when travelling overseas for:
medical expenses if you become sick or injured;
-
access to Allianz Global Assistance emergency services;
loss or theft of personal effects and business effects;
-
cancellation of travel arrangements due to unexpected circumstances;
-
costs of resuming travel after the unexpected death of a relative;
-
costs of getting you to a special event if your journey is unexpectedly interrupted;
-
reimbursement of a rental vehicle excess or deductible;
-
reimbursement of your additional meal and accommodation expenses due to an unexpected delay of your conveyance;
-
your funeral expenses;
-
your accidental death;
-
your legal liability; and
-
loss of income as a result of injuries sustained on a journey
Who is eligible?
Cardholders are eligible for this International Travel Insurance when prior to leaving Australia:
-
the total cost of their overseas travel ticket has been charged to their card; and
-
their travel is for three (3) consecutive months or less.
If the cardholder is eligible for this insurance, the cardholder's spouse and/or dependent children are also eligible for this International Travel Insurance, when prior to leaving Australia:
-
the total cost of the spouse's/dependent child's overseas travel ticket has been charged to the cardholders card, and
-
the spouses'/dependent child's travel is for three (3) consecutive months or less; and
-
they are travelling with the cardholder for their entire journey.
The cover is available for:
-
up to 31 days if you have a one-way overseas travel ticket; or
-
up to three (3) consecutive months if you have a return overseas travel ticket.
For the avoidance of doubt, you will not be eligible for cover under International Travel Insurance if your travel is greater than three (3) consecutive months
Pre-existing medical conditions
Before going overseas, you can apply for cover for your pre-existing medical condition by phoning Allianz Global Assistance on 1800 072 791.
Our team of medical professionals will assess your condition. If we decide to cover your pre-existing medical condition, you will need to pay an administration fee and Allianz Global Assistance will send you a letter confirming that your pre-existing medical condition is covered for the journey. Otherwise, you are not covered for any claim arising from a pre-existing medical condition. This policy does not cover any claim arising from the pre-existing medical conditions of your relatives, travel companion or any other persons.
What are the cover limits?
The table below sets out the maximum limits of what we will pay under each section. Refer to the Complimentary Insurance terms and conditions. Terms, conditions, limits, exclusions apply.
| Cover | |||||||||||||
| Medical expenses | Unlimited~ except for reimbursement of incidental expenses for bed care patients which is limited to the cost of the expense up to $110 per day, with a limit of $5,000 per person to a maximum $7,500 for a cardholder travelling with their spouse and/or dependent children. | ||||||||||||
| Personal belongings and business items |
|
||||||||||||
| Unexpected cancellation and expenses | Unlimited~ except for travel agent's cancellation fee which is limited to an amount equal to the lesser of $500 or 15% of the value of the travel arranged by the agent. Also, cover for the financial insolvency or financial collapse of a licensed travel services provider is limited to $5,000 per person up to $12,000 for a cardholder travelling with their spouse and/or dependent children, provided you have recovered the maximum amount available from any statutory fund, compensation scheme or any other source. |
||||||||||||
| Resumption of journey | $5,000 per person up to $10,000 for a cardholder travelling with their spouse and/or dependent children. | ||||||||||||
| Special event | $3,500 | ||||||||||||
| Rental vehicle insurance excess | $2,250 | ||||||||||||
| Travel delay | $275 per person and up to $750 in total for a cardholder travelling with their spouse and/or dependent children, for meal and accommodation expenses after six hour delay. $150 per person and up to $300 in total per cardholder travelling with their spouse and/or dependent children for each additional 12 hour period thereafter. The most we will pay is $425 for a cardholder and up to $1,050 in total for a cardholder travelling with their spouse and/or dependent child(ren). |
||||||||||||
| Funeral expenses | $12,500 per person and up to $25,000 in total for a cardholder travelling with their spouse and/or dependent children. | ||||||||||||
| Accidental death | $25,000 per cardholder $25,000 per spouse $5,000 per dependent child |
||||||||||||
| Personal legal liability | $2,250,000 | ||||||||||||
| Loss of income | Up to three consecutive months or $8,000, whichever comes first. Where a cardholder and spouse both claim, up to a maximum of $750 per person per week. | ||||||||||||
Important Information
Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Citigroup Pty Limited ABN 88 004 325 080 AFSL and Australian credit licence 238098 (Citi) which allows eligible Citi account holders and cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Description of Insurance Cover Terms and Conditions which may be amended from time to time. Citi does not guarantee this insurance.
~ Where used, the term 'Unlimited' only means there is no capped dollar sum insured. Terms, conditions, limits and exclusions apply as set out in the Description of Insurance Cover. All costs expenses claims must be reasonable. We will only pay for treatment received and/or hospital accommodation during the 12 month period after sickness first showed itself or the injury happened. You do not have cover under certain sections while travelling in Australia.
Complimentary Insurance Terms and Conditions • Diners Club Personal & Business Cards - Description of Insurance Cover
Interstate Flight Inconvenience Insurance
Summary of cover
Interstate Flight Inconvenience Insurance covers you for up to 14 days when travelling within Australia for:
Loss or theft of personal belongings or business effects;
-
emergency replacement of luggage when a flight is delayed;
cancellation of travel arrangements due to unexpected circumstances;
-
reimbursement of any rental vehicle excess or deductible;
-
reimbursement of your additional meal and refreshment expenses due to flight delay; and
-
your funeral expenses.
Who is eligible?
Cardholders are eligible for Interstate Flight Inconvenience Insurance on interstate flights, if:
the entire cost of the return interstate flight (excluding taxes and airport and travel agent charges) is charged to the cardholder's card prior to commencing the journey; and
-
where the travel is for 14 consecutive days or less.
For the avoidance of doubt, you will not be eligible for cover under Interstate Flight Inconvenience Insurance if your travel is greater than 14 consecutive days.
If the cardholder is eligible for this insurance, the cardholder's spouse and dependent children are also eligible for this Interstate Flight Inconvenience Insurance provided:
-
the entire cost of the return interstate flight (excluding taxes and airport and travel agent charges) is charged to the cardholder's card prior to commencing the journey; and
-
the travel is for 14 consecutive days or less; and
-
they are travelling with the cardholder for the entire journey.
What are the cover limits?
The table below sets out the maximum limits of what we will pay under each section.
| Cover | What amount we will pay |
| Personal belongings and Business items | $750 for each item up to $1,500 |
| Luggage delay | $200 per person up to $450 |
| Unexpected cancellation | $3,000 |
| Rental vehicle insurance excess | $2,250 |
| Flight delay | 4 hours or more, $80 per person up to $300 10 hours or more, another $80 per person up to $300 |
| Missed connection | 4 hours or more, $80 per person up to $300 |
| Funeral expenses | $2,500 per person up to $7,000 |
Important Information
Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Citigroup Pty Limited ABN 88 004 325 080 AFSL and Australian credit licence 238098 (Citi) which allows eligible Citi account holders and cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Description of Insurance Cover Terms and Conditions which may be amended from time to time. Citi does not guarantee this insurance.
Complimentary Insurance Terms and Conditions • Diners Club Personal & Business Cards - Description of Insurance Cover
Transit Accident Insurance
Summary of cover
Transit Accident Insurance covers you, your spouse and/or dependent children for specific injuries sustained whilst on a trip, which has been paid for on your card.
Who is eligible?
Cardholders, spouses and/or dependent children are eligible for Transit Accident Insurance if the entire payment for the trip was charged to the cardholder's card prior to the commencement of the trip.
When does the cover apply?
Transit Accident Insurance covers you for injuries, as outlined in the table below, when sustained as a direct result of an accident whilst on a trip and occurring within 12 months of the accident. This also includes accidents:
when boarding or alighting, being when you physically get on or off a conveyance, whilst on the trip; and
-
whilst travelling as a passenger in a conveyance directly to or from any airport, coach depot, railway station or dock immediately before or after the scheduled trip.
What is covered?
The following table sets out the amounts we will pay under this section.
| Injury | Cardholder | Spouse | Dependent children |
| Loss of life | $250,000 | $100,000 | $50,000 |
| Loss of both hands or both feet | $125,000 | $75,000 | $50,000 |
| Loss of one hand and one foot | $125,000 | $75,000 | $50,000 |
| Loss of the entire sight in both eyes | $125,000 | $75,000 | $50,000 |
| Loss of sight in one eye and one hand or one foot | $125,000 | $75,000 | $50,000 |
| *Loss of one hand or one foot | $75,000 | $50,000 | $35,000 |
| *Loss of one eye | $75,000 | $50,000 | $35,000 |
*Injury to hands and/or feet referred to above means severance through or above the wrist or ankle joint and in relation to eye(s), means irrecoverable loss of sight. If you sustain more than one injury from the one accident, we will only pay the Benefit Amount for the greater injury.
Important Information
Complimentary insurance covers: AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 (trading as Allianz Global Assistance) under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 has issued an insurance group policy to Citigroup Pty Limited ABN 88 004 325 080 AFSL and Australian credit licence 238098 (Citi) which allows eligible Citi account holders and cardholders to claim under it as third party beneficiaries. Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. The terms, conditions, limits and exclusions of the group policy are set out in the Description of Insurance Cover Terms and Conditions which may be amended from time to time. Citi does not guarantee this insurance.
Complimentary Insurance Terms and Conditions • Diners Club Personal & Business Cards - Description of Insurance Cover
